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Although we are transparent, we like any other business, do have our own terms and conditions, please take a look and read through our TC's sometimes it is important, its there to protect you, as well as us.


Terms and Conditions / Booking condition

INTRODUCTION is a trading name of beoutbefreetravel (We/Us/Our), having its Registered Office address at Suite 5, 37 Millers Road, Brighton and registered in England and Wales under number 5851095478.


1.1 We act only in the capacity of an agent on behalf of the Tour Operator (Provider) with whom you book your holiday. You will be subject to the Tour Operator's terms and conditions, and your agreement for your holiday will be with the Tour Operator and not us. is not a Tour Operator but an agent for the Provider. We do not own or control those who actually provide the accommodation, flights, car hire, other transport, event tickets or other services which you book through us. The Tour Operators’ terms and conditions can be found on their website or in their brochure. If requested by you we can send these to you before you make your booking or with your booking confirmation. By confirming your booking you are accepting the Provider's terms and condition and these agency terms and conditions. We will do our best to assist you with any issues you may have with the proper performance of the contract with the Provider, however this should be taken up with the Provider directly. We will do our best to assist you but will have no liability in relation to the performance of that contract.

The Package Travel, Package Holidays and Package Tours Regulations 1992 (known as The Package Travel and Linked Travel Arrangements Regulations 2018 from 1.7.2018) require the Tour Operator to provide security for the monies that you pay for the package holidays booked with them and for your repatriation in the event of their insolvency. All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme, through our partners the TTA. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. For further information or about financial protection and the ATOL Certificate go to: If you have not received your ATOL Certificate within 48 hours of making your booking please contact us to request this.

We are members of Travel Trade Association Q7130, International Gay Lesbian Travel Association. 

0. The Brexit Clause is as follows:


On 29 March 2017, the United Kingdom submitted notification of its intention to withdraw from the European Union pursuant to Article 50 of the Treaty on European Union ("Brexit"). There is great uncertainty about how this will affect the UK's future relationship with the EU. In particular, Brexit may have a substantial adverse impact on our or our suppliers' ability to perform your booking ("Brexit Event"). For instance, it may be that the airline operating the flight element of your booking will not be able to operate the flight because of the loss or restriction of air traffic or transit rights or the right of the airline to enter any airspace.


For customers who have yet to depart, our obligations to you under your booking are conditional upon there not being a Brexit Event. If, in our reasonable opinion, a Brexit Event has occurred, we will inform you as soon as possible in writing, upon which we will both be relieved of any further obligations in relation to the booking. If this happens, we will return to you any payments you have made in respect of your booking, which shall be the full extent of our obligations to you. We will not compensate you for a Brexit Event.


For customers who have already departed, paragraph [refer to post-departure clause] of these Booking Conditions shall apply to any Brexit Events concerning your holiday.


1. When Making A Booking
1.1 To make a booking with us, by contacting our call centre via the phone number listed on our website with one of our Travel Butlers.

1.2 If the Lead passenger must be 18 and over and a resident of the UK or Ireland, if the lead passenger is found not to be 18 or over and not a UK or Irish resident, we reserve the right to cancel your booking and charge a 100% cancellation fee in respect of the complete booking.

1.3 “Lead passenger” is person making your booking (Lead passenger) must be one of the passengers in the booking. The “Lead passenger” is authorised to make the booking on behalf of all members of your party. Also the “lead passenger” has the autonomy to make decision on the booking for all passengers. When you make a booking, you guarantee that you have the authority to accept and do accept on behalf of all members of your party these terms and conditions and the conditions of the relevant supplier(s). Responsibility lies with the “Lead Passenger” for making all payments due and on time and for ensuring that all passenger names given to us are exactly with their travel documentation.

1.4 Responsibility lies with the “Lead passenger” to check all documents you receive from us and notify us of any errors within 48 hours of receipt. We cannot be held responsible for any costs associated with correcting these and you will be referred to the supplier’s terms for correction, if you do not notify us within 48h of being sent by us.

1.4 We Tailor-Make all are itineraries, sometimes with several suppliers, we cannot necessarily confirm every requested element at the time of booking. Processing your payment is not a guarantee or representation that your requested arrangements will be confirmed at time of booking. Some of our suppliers take time to confirm, this is mostly activities, but hotels and flights are generally confirmed as soon as you book as we have obtained availability or use a live conformation system for these. From time to time as a result beyond our control some elements of your booking requested may have to change, we would always try to seek to change this for a like for like. But we will be transparent if this occurs with lead passenger. On the very rare occasion that we have had to cancel your holiday prior to confirmation, or we must make major changes that are not acceptable we will refund all monies you have paid us. You are not entitled to cancel prior to confirmation without paying our normal cancellation charges. No compensation will be due where your booking is cancelled, or a significant change made by us (which you accept) in accordance with this clause. We will always be transparent with our clients with any changes that need to be changed.

2. Accommodation Ratings

The rating on our site are based on our own ratings, Diamond (5star or above), Gold (5 star, occasional 4 star), Silver (4star occasional 3 star) & Bronze (3 star). the (star rating is the hotel own official rating) are ratings are not necessarily the official ratings of the property, we use the hotels official rating as a guild. We however put the hotels where we feel best suits our ratings for the customers experience. This can be Location, facilities, dining, aspects and experience of the hotel.

3. Equality
3.1 We pride our self and take every step to ensure that the Hotels, Suppliers & Third-party suppliers, meet our criteria for treating all customers equally. We believe in equality and this is very important when choosing a Hotel, Suppliers & Third Party. Where possible, we make clear to all suppliers the purpose of our business and the ethos and workings of beoutbfreetravel, and that we do not tolerate any discrimination, Under the Equality’s act 2010 and new amendments to date. Which include, sexual orientation, age, disability, marital status, race, religion or belief or sex, & gender reassignment, and we expect all suppliers, sub-contractors and third-party suppliers to adhere to this too.

3.2 Where possible we ask all Hotels, Suppliers & Third party Sub contractors to adhere to the same equality laws as set out in the UK Equality Act 2010 and any subsequent amendment.

3.3 As we are an LGBTQ+ Travel Agency, and our clients are potentially but not exclusive, from the LGBTQ+ community, our Hotels and Suppliers, Third Party Suppliers are aware of our business and we make every effort to provide information about a customer to the supplier at time of booking and ahead of arrival if the customer agrees to this.  

3.4 Our customers are important to us and we will always ensure and respect the client’s equality’s rites when dealing with us. Whilst we have made every effort to ensure that you are treated with equality & respect, we cannot be held responsible for any actions of our suppliers.
3.5 Each country has different laws, when making a booking with us, it is your responsible for checking the relevant laws of a country and ensuring that you conform to the law of that land and adhere to the law and conduct yourself in a respectful manner to that law. Whilst we can provide advice about the latest laws of the country you are visiting, it is your sole responsibility and your own decision as to whether you decide to travel to any destination. We advise you always check the

government’s Travel Aware website for the up to date travel advise for the country you are visiting before you travel.

3.6 We partner up with Edualdex, to provide you with LGBT information/laws of individual countries of the world. We find this to be a great resource of information and a guild for our clients and our self’s. This information is property of Equaldex and we are not responsible for this information. (as this may be out of date or incorrect at the time). We do however inform our clients to take a look and educate yourself with the current information’s on this website as a guild line only, we are not responsible for its intellectual property and we advise this is a guild only.

4. Website accuracy

​4.1 We take every possible care to keep you informed with the lasted advise on our website or information and images sent are up to date and as accurate as possible, which we endeavour to keep this up to date and accurate. From time to time this may differ, as we do relay on our suppliers and third parties to provide us with the latest information/ pictures. From time to time our suppliers may fail to inform us, meaning we could not pass this information on to you, that some facilities may have closed or temporary out of action. Or that there is some temporary building work may be taken place nearby and may cause a noise disturbance. Although every effort has been made to ensure that the any information, we are passed from our suppliers is sent to your beoutbefreetravel accepts no liability for any information that has not be passed to our self and discovered by the client while at location.

4.2 We cannot accept any liability for errors within our website descriptions which are as a result of the provision of incorrect information from your suppliers.

4.3 All accommodation providers reserve the right to collect a refundable breakages deposit on arrival. Any transfer times we quote for travel between airport and resort are approximate and, depending on circumstances, the journey time to your own chosen property may be longer.

5. Special Assistance/Disability/Medical conditions/Health

beoutbefree should be advised of any special assistance/disability/medical conditions needs or requirements for any passengers in your party at the time of booking. For example, the requirement for wheelchair assistance or medical conditions that may affect your travel; you must notify us so that we can pass this information on in order for suitable arrangements to be made. It is also advisable to speak to someone before making a booking to ensure that your choice of holiday is suitable.

5.2 It is the responsibility of all passengers to ensure that prior to travel they have taken all the necessary health precautions applicable to their chosen destination. Advice about destinations can change; therefore please consult with your doctor at least 2 months before your departure, as some treatments (e.g. Malaria) should begin well in advance of travel. For bookings within 3 weeks of departure, please consult your doctor.

6. Pregnancy

The rules regarding flying while during pregnancy are specific to each airline, but you must advise us if you are pregnant. As each airline has different rules, you must check with the airline providing your flight. if you are unsure consult your travel butler who will advise accordingly of the airline. please find below a guild line.

“For uncomplicated, single pregnancies, you can be a maximum of 36 weeks pregnant on your return flight if you're going short haul. If you're flying long haul, it's 34 weeks. For multiple pregnancies, you can only fly up to 32 weeks.

If you are over 28 weeks, you will need to provide a note from a doctor or midwife advising you are fit to fly and including your estimated date of confinement, confirmation that your pregnancy is uncomplicated.

You will also need to make sure your insurance covers you for the whole trip as many policies only cover you until you're 28 weeks pregnant.

6. Pricing, deposit payments and changes to pricing

We endeavor at all times to keep our pricing as accurate as possible. Whilst all our prices are updated regularly and displayed in good faith, prices displayed by our holiday locator search engine should still be seen as a guide price only. All holidays and flight details are subject to availability and price variation. A final price will be given prior to your holiday being confirmed. Errors are rare but can occur in the pricing system and these cannot be honoured.

6.2 When you make your booking you must pay a deposit per person which will be notified to you at the time of booking. there will be a time limited for this due to prices changing with demand and will be notified to you at the time of booking.

6.3 If you are travelling within 10 week time frame from date of booking to date travelling full payment will be due for all passengers.

6.4 Failure to pay your balance in full by the specified deadline date that has been agreed at time of booking may result in a cancellation of your booking with full loss of all monies paid. We ask for all payments to be made 10 weeks before travelling date.

7. Payment types

We use Worldpay as our payment provider and we send you a secured link via email to your self to obtain your deposit, putting you in-control with you payments and information to make a payment with. We feel as a business and best for your customer that we dont like to take payment numbers over the phone and we prefer to use wordpay online payment facilities such as online portal and link. This is 100% secure and you are in control. Then we can set up an account to make future payments. this is explained at the time and keep payments secure.
7.1 accepts the following forms of payment:

(i) Debit Cards – No Charge

(ii) Credit Cards – including MasterCard & Visa

(iii) Bank Transfers are accepted on balances over £1000.

7.2 Any over payments made and you request a refund, a handling fee of £10 will be charged,  Due to a processing charge.

8. Amending a booking

8.1 Any cancellation or amendment request must be sent to us in writing by the lead passenger and will not take effect until received by us. If you cancel or amend your booking the Provider may charge a amendment charge shown in their terms and conditions.
8.2 After your supplier/s has/have confirmed your booking, you wish to change your booking we will try to arrange this with the relevant supplier(s) but it will of course be subject to the supplier’s terms and conditions. 

8.3 Any changes made to your booking could incur an increase to the cost of your booking the closer to the start date that changes are made and you should contact us as soon as possible if you want to change.

8.4 Any changes to a booking will have an administration charge of £100 for any changes as well as any increased charges. Some restrictions beyond our control will prevent any changes from being made prior to the start date of your booking and a loss of all money paid.

9. Cancelling a booking
If you cancel your booking you will have to pay the supplier/s cancellation charges, and you will also have to pay our administration costs as set out below. Cancellations must be notified to us in writing via letter to our postal address or alternatively to our email address

More than 56 days prior to departure – Loss of full deposit paid plus any additional cancellation charges from your suppliers. (Up to 100% of booking value)
0 – 29 days prior to departure will be based on the cancellations charges of the supplier which can be up to 100%.

10. Supplier changes to a booking
10.1 Your suppliers may change or cancel your booking(s) in accordance with their booking conditions. Should they do so we will let you know as soon as we are aware and your position will depend upon the relevant supplier’s terms and conditions. Copies of your supplier’s terms and conditions are available upon request.

10.2 If you are notified of any change to your travel arrangements by one of your suppliers directly, it is your responsibility to act upon this information and update us.

11 Governing law

11.1 This website has been designed in the United Kingdom and for use in the United Kingdom, for Uk and Ireland residents. By accessing this website you are agreeing that the Courts of England will deal with any disputes which may arise between you and us, and that English law shall be the applicable law.

12. Circumstances beyond our control
Except where we say differently elsewhere in these conditions, we cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility if, as a result of circumstances beyond our control, we have to change your booking after departure, or we, or our suppliers, cannot supply your booking, as we, or they, had agreed, or you suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any event that we, or the supplier in question, could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, terrorist activity, civil unrest, industrial dispute, bad weather (actual or threatened) and significant building work ongoing outside of your accommodation which is not known to us in advance of your departure date and building work from a third party (such as resort development).

13. Changes you make before travel including cancellation by you
13.1 If you want to change or cancel the arrangements you have booked in any way, we will try to help you, although we cannot guarantee that we will always be able to do this as changes are subject to availability at the time and to the transport or accommodation providers’ terms and conditions.

13.2 For any changes that can be made, we will charge the price that applies on the day the change is made. Remember any change to your departure date, airport, transport, destination, accommodation, or length of holiday has to apply to all members of your booking.

13.3 The Lead Contact must give to us written notice to change or cancel. We will apply charges from the date we receive the instruction from you.

13.4 For changes or cancellations to flights, we will pass on to you the charges imposed by the suppliers of these services. Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. Please note that the majority of our flight providers do not typically allow changes to be made to tickets after bookings have been made.

13.5 You are not permitted to change all the names on any booking and at least one of the passengers (over 18) on the original booking must remain, unless you are prevented from travelling for reasons beyond your control and not simply from a change of mind.

13.6 If you do cancel, you must still pay any charges which arose before the cancellation, and any deposits paid for any pre-booked items or services.

13.7 Changes such as name changes (including initial changes), destination and date changes can be treated by such suppliers as a cancellation and rebooking, regardless of the period of notice given to us. If the supplier treats the change as a cancellation and rebooking we will pass on to you the cost imposed by the supplier, which could be up to 100% of the ticket price.

13.8 Also note that the transport provider may refuse to issue replacement tickets for lost or stolen tickets and new tickets may have to be purchased by you. The cost of the new ticket may be greater than the cost of the original ticket.

14. Checking in.

14.1 If you fail to check in on time or follow your airline’s on-line check in procedures, the airline is entitled to refuse to allow you to board the flight. We cannot accept responsibility if such a situation arises and, whilst we endeavour to assist in making alternative travel arrangements to your resort, any cost or loss incurred as a result will be your responsibility.

14.2 short haul flights within Europe and in case we use low coast airlines when agreed, we will provide you with the information to check in your self, but it is your responsibility's to check in your self when travelling on low coast airlines

14.3 If you fail to check in at all for your flight from your country of departure, we retain the right to cancel any other arrangements you have booked with us and you will be unable to use any connecting or return flight to the country of departure. No refund can be made for any unused arrangements.

14.4 You should, approximately 72 hours before your departure, check the airline’s website to make sure that there has been no change made by the airline to the time of your flight. This is particularly important in respect of subsequent journeys after you have left the country of departure.

14.5 Your tickets and any other documents relating to your booking will be sent to the Lead Contact’s email address which you give us at the time of booking and will be delivered by e-mail in the form of an e-ticket and/or voucher(s) to the Lead Contact’s e-mail address you supplied at the time of booking. It is important that you check all details of your travel documents before leaving your country of departure. If there are any inaccuracies or you have any other query please contact us immediately.

15. Insurance
We consider travel insurance to be essential. Accordingly, it is a condition of making a booking through us that you have suitable insurance cover for the booking you have made and any activities which you expect to take part in or are listed in your itinerary. This insurance as a minimum should cover cancellation, baggage loss, accidents and health issues while you are away. You should take your policy details with you. We may also request the details of your insurer and policy number are provided to us for our records. We may need to refer to this if you are involved in an accident. If you are unable to provide us with insurance details at the time of booking or when requested then we reserve the right to refuse to accept your booking or cancel your holiday with loss of deposit if you fail to do so. We will not be held responsible for any expenses, damage or losses you incur as a result of your failure to comply with this clause and/or the requirements of your travel insurance policy.

16. Force Majeure
Force Majeure means unusual and unforeseeable circumstances beyond the control of anyone involved with your travel arrangements. The consequences of these can often not be avoided even if all due care had been exercised by any travel arrangement provider. You may wish to purchase specific insurance to cover you for any out of pocket costs associated with a force majeure event. Examples of Force Majeure events include but are not limited to; an act of god, severe weather conditions, unforeseen traffic delays or strikes, war, threat of war or similar, terrorism.

17. Booking in advance

Many bookings are made by customers well in advance and before scheduled airlines have loaded their seats to sell until approximately 10-12 months before the departure. In this instance, we will let you know at the time of your booking that the flight seats are not yet finalised and we will calculate the price using our specially negotiated prices.

We will issue a provisional booking confirmation and take a deposit from you at the time of booking. This forms a contract between us and the price quoted at time of booking will be the price payable when the airline releases the seats and timings and further flight details. The flight timings and details may change from your provisional booking confirmation. Once airline tickets are released, we will contact you with updated pricing and give you 7 days to tell us whether you want to continue with the booking on the basis of the confirmed price or to cancel the booking and receive a full refund of your deposit. In the event that seats on the flight are not available, you will receive a full refund of your deposit. We have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights by yourself or others.

18. Data Protection and Privacy Policy

It is necessary for us to take certain information from you, including your name, address and financial details in order to confirm your booking. We also ask for you (optional) for you sexual orientation and gender identity. We will always provide your personal information, as well as any personal information you provide in relation to other persons who form your booking party, to Providers and carriers who might be located outside the UK and/or EU to enable the operation of the services requested with you. By confirming your booking you consent to such disclosure of personal information. Financial and contact information will not be passed to any third party. We recommend that you view our Data Protection Policy. For full details of our Data Protection and Privacy Policy,.

19. Travel documentation and health advice

19.1 It is your responsibility to have valid travel documents. For UK customers, up to date government health and travel advice is available. Please visit,, and contact your GP.

19. A passport is necessary to travel to all countries. Passengers must hold a passport which is valid for at least six months following the return date of your holiday. Most European countries enjoy the same level of medical service as Great Britain. However, we insist you and all members of your party insure yourselves adequately as per our above terms. If you are a UK citizen and are visiting EU community countries or Switzerland you may obtain a European Health Insurance Card (EHIC) which has replaced the E111. This card gives you access to state funded health care in these countries at a reduced rate or free of charge. You can obtain your EHIC though the NHS website. Certain countries require a pre-arranged entry visa and certain passport validity conditions; we accept no responsibility for these requirements, and advise all travellers to ensure that the requisite documents are in place prior to travel. For more information consult the Foreign & Commonwealth Office.


20. Overseas safety and standards
It is the requirements and standards of the country in which any services, that make up your holiday are provided, which apply to those services and not those of the UK or your departure country. The infrastructure standards in certain overseas countries are often quite different from those of the UK or your departure country. This can include, but is not limited to, the reliability of transport, levels of service, food, accommodation, communications and water supplies. You are responsible for taking reasonable precautions for your own safety whilst on holiday.

21. Changes made by us after travel

If, after your departure, a significant part of your booking cannot be provided, you will be offered a suitable alternative if possible. If it is not possible to offer you a suitable alternative or, for good reasons, you do not accept the alternative arrangements, we will return you to the place of your departure. If appropriate, we will also pay you compensation, unless your return has been due to circumstances beyond our control. The amount of compensation will be reasonable, taking account of all the circumstances.

22. Severability 

If any provision or part of a provision, of these booking conditions is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provision or part provision will be struck out of these booking conditions and the remainder of these booking conditions will apply as if the offending provision or part-provision had never been agreed.

23. Complaints
23.1 If you have a problem whilst using any of your travel arrangements, you must inform the relevant supplier (e.g. your hotelier, transfer company, airline) immediately. Since it is your supplier who is responsible for your booking they will have sole discretion in deciding how to deal with your problem. If you fail to discuss any complaints with your supplier whilst you are away your supplier, and we, will have been deprived of the opportunity to investigate and rectify your complaint whilst you were away and this is likely to affect adversely any rights you may have to compensation from your supplier, or us.

23.2 If the problem cannot be resolved locally, you should then write to us quoting your booking reference and giving full details of your complaint within 28 days of your return to your departure country. We will acknowledge your letter within 14 days, with a full reply following within 28 days unless we have been unable to investigate your complaint within this time in which case a detailed explanation for the delay will be provided and a full reply sent in any event within 56 days. No liability can be accepted for any complaint or claim which is not notified in accordance with the provisions of this clause.

23.3 Please send all complaints to

24. Financial Protection

Please note that there are no financial protection arrangements for Non-Package bookings.

25. Assignment
You may not transfer any of your rights or obligations under these booking conditions without our prior written consent. We may transfer any of our rights or obligations under these terms and conditions without your prior written consent.

26. Liability
26.1 Your contract for your booking is with the supplier or suppliers providing the actual product, facilities or services which you book and those suppliers are responsible for anything which goes wrong with your booking.

26.2 We act only as an agent in making your booking. We do not own or control the accommodation which you book or any of the other services, facilities or products which you book.

26.3 Accordingly, we have no liability or responsibility for anything which goes wrong with your Non-Package Booking unless caused by our own negligence or that of our servants or agents. Since we act solely as an agent processing your booking the only circumstances in which we are likely to be negligent is in relation to the provision of dates or other information between you and the relevant supplier.

Section C – Package bookings

27. Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate from us or one of our sister companies. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.


28.1 Flight timings are provided by airlines and are subject to Air Traffic Control restrictions. All means of transportation are subject to weather conditions and the need for constant maintenance and the ability of passengers to check in on time. There is no guarantee that transport will depart at the times stated on any itinerary or tickets which you receive. All timings are estimates only, and we do not have any liability to you for any delay, which may arise, or for any schedule alterations. If you are notified of any change to your travel arrangements by one of your suppliers directly, it is your responsibility to act upon this information and update us if the change will impact any other part of your travel arrangements.

28.2 We do not have any liability if you fail to advise us of any change to your travel arrangements.

28.3 If you fail to check in on time or follow your airline's on-line check in procedures, the airline is entitled to refuse to allow you to board the flight. We cannot accept responsibility if such a situation arises and, whilst we endeavour to assist in making alternative travel arrangements to your resort, any cost or loss incurred as a result will be your responsibility.

28.4 If you fail to check in at all for your flight from your country of departure, we retain the right to cancel any other arrangements you have booked with us and you will be unable to use any connecting or return flight to the country of departure. No refund can be made for any unused arrangements.

28.5 You should, approximately 72 hours before your departure, check the airline's website to make sure that there has been no change made by the airline to the time of your flight. This is particularly important in respect of subsequent journeys after you have left the country of departure.

28.6 Your tickets and any other documents relating to your booking will be sent to the Lead Contact's email address which you give us at the time of booking and will be delivered by e-mail in the form of an e-ticket and/or voucher(s) to the Lead Contact's e-mail address you supplied at the time of booking. It is important that you check all details of your travel documents before leaving your country of departure. If there are any inaccuracies or you have any other query please contact us immediately.


If you have an Emergence while overseas, please contact your Travel Butler during office hours, where we can assist you.


If the emergence needs instant assistance, please refer to you Travel Pack, which was posted to the Lead Passenger, as well as a copy sent to the lead passenger via email, for the 24h Emergence call out number.


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